The legacy system scattered vital information across multiple interfaces, making it hard for users to track key cell elements like Anodes, Cathodes, and Diaphragms. With each department relying on accurate, long-term data, the lack of a unified view created bottlenecks, cognitive overload, and frequent mistakes.

The Challenge

Problem Statment and Goal of the Project

To address the current system's high error rates, inefficiency, and poor findability, this project will redesign the dashboard. The goal is to achieve measurable improvements, including reduced errors, faster task completion, higher task success rates, and intuitive information discovery, ultimately streamlining dependent user workflows.

The current system's design leads to a high error rate and significant user frustration. This stems from excessive cognitive load and difficulty in locating relevant information, resulting in workflow inefficiencies and hindering the effectiveness of various user groups who are dependent on each other for task completion.

Problems Identified

The existing system had a lot of other moving parts that could not focus on one core area or core group.

The user was struggling to identify the core information and there was a lot of clicks and eye movements for them, making wayfinding very difficult

The existing system lacked visual cues, affordance and distinction between elements like forms fields, buttons, links etc. making discovery very difficult.

Lack of glanceability of the system.
If the user wants to understand quickly what is the status of their plant, which cells need quick attention, which circuit needs faster resolution

Lack of visibility of systems, user was struggling to understand what is the system doing, how to prevent errors and how to go back. It becomes even more grave because the user have long forms that are already giving them stress

The design overall looked dated because of the time it was created on which obviously needs a fresh coat

Our mission: consolidate the dashboard into a single, intuitive platform. We started with stakeholder interviews and journey mapping to uncover pain points—poor glanceability, dated visuals, and high friction during task flows. Usability testing revealed excessive clicks, unclear affordances, and a lack of real-time feedback.

The UX Approach

Ideating Solutions

To unlock fresh perspectives, we began the ideation stage with a Crazy 8 exercise—a rapid sketching method that challenged the team to generate eight distinct dashboard concepts in just eight minutes. This approach sparked diverse ideas for streamlining navigation, improving glanceability, and enhancing error prevention.

Building on these sketches, we translated the best concepts into wireframes, focusing on information hierarchy, intuitive workflows, and clear visual cues. The wireframes allowed us to visualize solutions, gather early feedback, and iterate quickly before moving into high-fidelity prototypes.

Explorations

• Information Architecture: Streamlined navigation and grouped related functions for faster access.

• Visual Hierarchy: Refreshed UI with distinct visual cues for forms, buttons, and links, improving discoverability and reducing cognitive load.

• Responsibility-based Access: Custom views for each department, ensuring relevant data surfaced at the right time.

• Real-Time Status: Live operational insights and end-to-end tracking for electrolyzer and cell elements.

• Error Prevention: Contextual guidance and clear feedback to minimize mistakes during long, stressful workflows.

Reflection

This project showcased the power of UX strategy—by listening to users and iterating on solutions, we delivered a dashboard that’s not just functional, but delightful to use. The result: a unified asset management experience that empowers teams and drives operational excellence.