"For a leading hydrogen producer, managing critical assets was a complex undertaking. Their existing system, a sprawling solution with core functions scattered across multiple interfaces, presented significant challenges. Imagine a critical dashboard, intended to provide a clear overview, instead delivering vital information in disconnected fragments. The legacy system was not only dated in appearance but also cumbersome to navigate, hindering the productivity of teams across Cell Renewable, Repair, and Cell Deposition departments.

At the heart of their operations are the Anodes, Cathodes, and Diaphragms—key cell elements with lifespans exceeding three years and subject to frequent repairs and maintenance. Effectively tracking the historical data and status of these elements throughout their lifecycle is crucial. However, the legacy system struggled to provide a unified view, creating workflow bottlenecks and dependencies between departments, each responsible for specific stages of the process.

Ingenero was tasked with redesigning this experience, transforming a fragmented system into a user-friendly, standalone dashboard. Our mission was to empower users to efficiently input, track, and monitor every aspect of the cell element's journey, from initial build to ongoing maintenance and eventual repair. The ultimate objective was to deliver an asset management solution that provides a seamless user experience, facilitates the tracking of essential data, and enables the generation of customized reports for actionable insights.

This case study details our approach to simplifying this complex challenge. We'll explore how we leveraged user-centered design principles to deliver a solution that provides:
Responsibility-based access control.
Real-time operational status of the electrolyzer.
Comprehensive assembly/disassembly data.
Detailed tracking of failure modes during repairs.
In-depth diaphragm deposition details and trend analysis.
A clear, consolidated overview of electrolyzer and cell element status.
Intuitive navigation across varied process steps.
End-to-end electrolyzer life tracking.

Join us as we dive into the process of creating a modern, efficient, and user-friendly asset management solution for the hydrogen industry."

Problem Statment and Goal of the Project

To address the current system's high error rates, inefficiency, and poor findability, this project will redesign the dashboard. The goal is to achieve measurable improvements, including reduced errors, faster task completion, higher task success rates, and intuitive information discovery, ultimately streamlining dependent user workflows.

The current system's design leads to a high error rate and significant user frustration. This stems from excessive cognitive load and difficulty in locating relevant information, resulting in workflow inefficiencies and hindering the effectiveness of various user groups who are dependent on each other for task completion.

Problems Identified

The existing system had a lot of other moving parts that could not focus on one core area or core group.

The user was struggling to identify the core information and there was a lot of clicks and eye movements for them, making wayfinding very difficult

The existing system lacked visual cues, affordance and distinction between elements like forms fields, buttons, links etc. making discovery very difficult.

Lack of glanceability of the system.
If the user wants to understand quickly what is the status of their plant, which cells need quick attention, which circuit needs faster resolution

Lack of visibility of systems, user was struggling to understand what is the system doing, how to prevent errors and how to go back. It becomes even more grave because the user have long forms that are already giving them stress

The design overall looked dated because of the time it was created on which obviously needs a fresh coat

It All starts with a journey

I vividly recall my first knowledge transfer call. Terms like "Ethane conversion rate" and "Total Furnace Feed" were thrown around, leaving me scratching my head. What had I gotten myself into? It felt like diving into a sea of complexity with no clear path to the surface.

IDEATING SOME SOLUTIONS.

Crazy 8

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Iteration is the name of the Game

”Every day, they strive to improve their service to the clients by developing the right blend of technology and creativity to make sure every job done is done as efficiently as possible.”

- Brian Moten